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Our
Customer Satisfaction Guarantee
We are about commitment!
A
commitment that our coffee will reflect our passion for the art of
roasting coffee, and a commitment of customer satisfaction! We will
always strive to protect the ecosystems where our coffees are
harvested -- and that you will always be completely satisfied with
our products.
We offer
a 30 day money back
guarantee for any coffee or product purchased from our
web site!
How can
we guarantee quality ?
It is
not a matter of luck. It is a combination of experience,
professionalism, tradition and passion for what we do best: pleasing
our customers.
Indonesian Coffee Inc. has regional
offices in all of Indonesia's coffee
growing regions. Personnel in the rural areas have the
responsibility of providing coffee growers assistance with up to
date techniques. They are also specialized in all needs and
characteristics of the geographical area, including type of soils,
altitudes, microclimates, annual rainfall, temperatures that combine
to produce a multitude of regions.
However, work in the field is just the beginning. Coffee samples
from every harvest are evaluated in our cupping laboratory. A master
cupper, internationally authorized, and his team taste around 100
samples daily. They make a report with cup characteristics and
recommendations that should be done in order to improve quality.
Their
job is also to file these reports that can be revised and compared
with previous harvests in order to ensure quality of a specific
farm. They recommend the type of roast and room temperature where
coffee should be store to preserve their unique characteristics.
We have
control in roasting, grounding, and packaging our product, to give
you an unique cup of coffee given by an exact roasting grade
according to your requirements.
We
value your satisfaction. If our product fails to meet your
expectations, you may return the item to the address below,
within 30 days from
purchase date. We will credit your account for the
returned merchandise, or exchange it if you choose, upon receipt of
the item.
Indonesian
Grocery
Inc.
Jl. Sultan Hasanuddin no. 42 Jakarta, 12160
Indonesia
OUR KOPI LUWAK HAS BEEN CERTIFIED FOR
AUTHENTICITY BY
GOVERNMENT OF REPUBLIC OF INDONESIA
The beans
actually pass through the digestive track
of the palm civet.
Our
money back guarantee extends only to products
which have not been open
or used. For further information, please
contact us at sales@paradise-coffee.com.
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Paradise-Coffee.Com is subsidiary of
Jl. Sultan Hasanuddin no. 42
Jakarta, 12160
Indonesia
Ph. 62-21-68001557
Fax. 62-816-1904483
Mobile. 62-888-1697466
Operated directly from Jakarta, Indonesia.
International Fax. Order : 62 - 816 - 1904483
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